Luxium Smartwatch Real Deal Or Fake News?

Luxium Is Durable

From the first glance on their website Luxium will seem like a perfect solution for those who need rugged and durable solution in their arms. Promised and marketed as a smartwatch built for war Luxium claims to give it’s user a lot of things.

If we talk about just Luxium Crusader it is said to be crafted from aerospace titanium & carbon fiber. It won’t be affected by water, shock, dust, and cold temperature. You will be able to use it for 21 days without any hassle. It will sync perfectly with every smartphone on the planet and you will also get the chance to use it for texting and calling.

⁣In short you can think of this Luxium variation as the perfect smartwatch ever made. Yes, even more so than the Spade & Co Health Smartwatch. Even better than any Apple Watch you can think off. Not to mention features are not the only thing that are paraded on their website. Luxium has added many user reviews to back their claims. So, surely with that being the case Luxium has to be reliably the greatest smartwatch ever made, right? It has to be the promised one?

But Is Luxium Reliable?

Unfortunately, despite the golden promises and words filled with hope and glory Luxium seems to fails to provide half of what it claims. People who have bought it reported that their smartwatch didn’t stay up for a long time. The quality of material used to bring it to life was not how it was presented but even more importantly the only thing it was excellent at was showing the time.

Now, before we reach any conclusion it should be noted that there are videos of influencers using the smartwatch on YouTube. So, perhaps the inability is not the problem with every version, but it is one that plagues the models that usually lands in the hands of common people.

General Complain Of Users Who Bought Luxium!

Above shown is a Reddit posted by a person who bought Luxium smartwatch sometime ago and now when they are trying to reach the out to the customer support, they couldn’t. Once again as we mentioned above it is possible that perhaps this here is one exception. It happens. Even companies like Apple and Fitbit sometimes do not give the required assistance on time.

However, the issue here is that at least with likes of Apple and Fitbit there is an option to reach out. They have the pages dedicated for the problem. They have the community on Internet with millions of people who can help you out in some way, and even more importantly they have actually physical retail stores where you can go when nothing seems to work. In the case of Luxium smartwatches none of this is true.

If you won’t receive the answer from their one and only channel, which is email, then you are not getting anything back. There is no PO Box details. There is no physical address of the office where you can send your device. There is nothing. You got your watch and ain’t working. It is on you now.

If You Are One Of Those Who Bought It…

For those of you who bought Luxium smartwatch and finds yourself in this situation we will recommend you to contact your debit/credit card company. If it is was PayPal, let them know of your situation and they will be able to get you a pay back. There are other options too, but given the severity of hassle each comes up with, I don’t think it will be feasible for you to pursue it, not for a smartwatch. But if you are curious here is how you can try to get something back.

Dealing with a non-responsive company when you encounter issues with a product can be frustrating, but there are several steps you can take to address the situation:

• Check the Documentation: Review the product manual and any included documentation to ensure that you have followed the setup and troubleshooting steps correctly.
• Contact Customer Support Again: Try reaching out to the company through multiple channels, such as email, phone, or social media. If you haven’t received a response, consider sending follow-up messages. Make sure to include relevant information like your order number, product details, and a clear description of the issue.
• Research Online: Look for online forums or customer review sites to see if others have experienced similar issues with the same product or company. Sometimes, you can find solutions or advice from other users who have faced similar problems.
• Check Warranty and Return Policies: Review the warranty and return policies provided by the company. If your smartwatch is still under warranty, you may be eligible for a replacement or repair. Pay attention to any specific steps or requirements outlined in the warranty.
• Dispute the Charge: If you used a credit card for the purchase, you may have the option to dispute the charge with your credit card company. Provide them with details about the non-functional product and your attempts to contact the company.
• Consumer Protection Agencies: Depending on your location, you may have consumer protection agencies that can help resolve disputes between customers and businesses. Consider reaching out to these agencies for guidance.
• Write a Review: Share your experience on review platforms, social media, or forums. Companies sometimes pay attention to public feedback, and your review may prompt them to address your issue.
• Legal Advice: If all else fails, you may want to consult with a legal professional to explore your options. This could include small claims court, especially if the cost of the smartwatch is within the limits of small claims jurisdiction.

Remember to document all your interactions with the company, including emails, messages, and attempts to contact them. This information may be useful if you need to escalate the matter further.

Should You Buy Any Luxium Product?

At this moment we will suggest that you don’t, but that is only because of what we have heard from the community of people who did. In this business defaults and bugs can be excused. It is understandable to receive a device which has it’s set of problems. Even the big players can mess up. There is nothing wrong with it.

However, where a line needs to be drawn is when the company refuses the accountability for their actions. When they begin to ignore your call of aid. That is what is not needed in smartwatch industry and that is what will never be justified. If this article ever reaches the eye of anyone at Luxium we would like to openly request to them to work on their model and make their customer their priority. Anyone can make mistakes, what matters is how much you are willing to try to fix them up.